Privacy policy

Cashmere Boutique respects your privacy and is committed to protecting your personal information.

When you visit our website or place an order, we collect details such as your name, phone number, email address, shipping address, payment information, and order details. We use them to process orders, deliver products, provide customer support, and improve your shopping experience. We may use your contact details to send order updates or important store information. You can unsubscribe from promotional messages at any time.

When you message our Facebook Page or Instagram account, we receive your account identifier, message content and attachments, and related timestamps through Meta. We use this information to answer product and order questions, provide customer support, and pass conversations to our staff when needed. A copy may be stored in Cashmere's support system. If AI-assisted replies are enabled, relevant message text may also be sent to Google Gemini to help us understand your question and draft a reply. Staff can review or take over a conversation when needed.

We share personal information with service providers as needed to operate our website, process payments, ship orders, and provide customer support, including Meta for Facebook and Instagram messaging and Google Gemini if AI-assisted replies are enabled. We do not sell or rent personal information, and we do not use private messages for targeted advertising.

Our website uses cookies to improve performance and user experience. We take reasonable steps to protect your personal data, but no online system can be completely secure.

To ask about your information or request deletion of conversation data held by Cashmere, email cashmereboutique.ey@gmail.com and identify the Facebook or Instagram account used. We may ask you to verify that you control the account. After verification, we will remove the relevant data from our support system, except where retention is required for legal or operational reasons. This request does not remove copies held separately by Meta under its own privacy policy. You can also use the controls provided by Facebook or Instagram for data held by Meta.

We may update this policy from time to time. Any updates will be posted here.